Returns & alterations

Last updated: 1 October 2026

Placeholder text: this policy must be reviewed by a lawyer before launch. Details in [brackets] need to be filled in.

Every abaya is cut and stitched for one person, so our policy focuses on getting the fit right rather than on returns.

One free alteration

Every order includes one free alteration per abaya. Contact support within 7 days of delivery with your order number and a short description (and photos, if possible) of what needs adjusting.

We arrange pickup where our courier partner serves your pincode, or reimburse reasonable courier charges up to [₹ amount] if you send it yourself.

If something is wrong

Damaged, defective or not made to the confirmed specification: we remake it at no cost or refund you in full.
Made to measurements you provided that were entered incorrectly: we offer the free alteration; a remake may be charged at [x]% of the item price.
Report any issue within 7 days of delivery. Keep the abaya unworn, unwashed and with its tags.

Change of mind

Because each piece is made to order, we cannot accept returns for change of mind once production has started (stage “Design confirmed” or later). You can cancel for a full refund before that stage by contacting support.

Refunds

Approved refunds go back to your original payment method through Razorpay, usually within 5–7 working days of approval, depending on your bank.