Grievance officer
Last updated: 1 October 2026
Placeholder text: this policy must be reviewed by a lawyer before launch. Details in [brackets] need to be filled in.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are below.
Grievance Officer
- Name: [Full name]
- Designation: [Designation]
- Email: [grievance@yourdomain.in]
- Phone: [+91 XXXXX XXXXX] (Monday to Friday, 10 am – 6 pm IST)
- Address: [Registered office address]
Seller details
- Legal name: [Legal entity name]
- Registered address: [Address]
- GSTIN: [GSTIN]
- CIN / registration: [Number]
How we handle complaints
- We acknowledge every complaint within 48 hours.
- We aim to resolve complaints within one month of receipt.
- Please include your order number and a description of the issue.